“Error code: c945000e Sorry, Movie Maker can’t start …” when I start Movie Maker

This issue affects the following versions of Movie Maker:

·         Windows Live Movie Maker 2011

·         Windows Movie Maker 2012

 

Here’s what’s happening:

 

1)

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer’s video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

 

Affected video cards Blocked driver versions Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family(2nd Generation Core i3, i5, i7 processor)  Less than or equal to 8.15.10.2321 8.15.10.2761 Driver – Released May 24, 2012Windows 7, 32-bitWindows 7, 64-bit
Intel(R) HD Graphics
Intel(R) Graphics Media Accelerator HD(1st Generation Core i3, i5, i7 processor) 

 

8.15.10.2104 to 8.15.10.2142
(inclusive)
8.15.10.2555 Driver – ReleasedOctober 192011Windows 7, 32-bitWindows 7, 64-bit
Mobile Intel(R) 4 Series Express Chipset FamilyMobile Intel(R) 45 Express Chipset Family

 

Intel(R) G41 Express Chipset

 

Intel(R) G45/G43 Express Chipset

 

Intel(R) Q45/Q43 Express Chipset

 

Intel(R) B43 Express Chipset

 

8.15.10.2104 to 8.15.10.2142
(inclusive)
8.15.10.2555 Driver – ReleasedOctober 192011Windows 7, 32-bitWindows 7, 64-bit

 

Other Intel drivers can be found here:

http://downloadcenter.intel.com/

All NVIDIA GeForce, Quadro or Tesla video cards 8.17.12.8562 GeForce Desktop 301.42 Driver (8.17.13.142) – Released May 22, 2012Windows 7, 32-bitWindows 7, 64-bit

 

GeForce Notebook 296.10 Driver (8.17.12.9610) – Released March 13, 2012

Windows 7, 32-bit

Windows 7, 64-bit

 

Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) – Released July 18, 2012

Windows 7, 32-bit

Windows 7, 64-bit

 

Quadro Notebook Driver 296.88 (8.17.12.9688) – June 13, 2012

Windows 7, 32-bit

Windows 7, 64-bit

 

Other NVIDIA drivers can be found here:

http://www.nvidia.com/Download/index.aspx

 

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model.

2)

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

 

1.     In Movie Maker, press Alt + F on your keyboard to open the File menu

2.     Select About Movie Maker.

3.     Verify that the version number is 16.4.3505.0912.

The latest version of Windows Movie Maker 2012 can be downloaded athttp://explore.live.com/windows-live-essentials-movie-maker-get-started

 

Hope this helps,

 

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