I talked an Agent Dennis, he was freaking clueless.However, I talked to an agent that's very helpful and knowledgeable John Paulo.I was cutoff while talking to him and was only trying to reconnect.I provide our reference call number.
I give up. :-(
My email@example.com was "wrongly suspended" BACK IN NOVEMBER FOR NO REASON and recovery and New Account-creations ALL FILED so many times I just gave up.
I NEVER DID ANYTHING WRONG TO DESRVE THIS--EVER!!!!!!
Thanks, Microsoft (sic),
NO WONDER NOBODY (but me) USES MICROSOFT ANYMORE!
Thurs 5-17-2018 23:00
Microsoft ACTUALLY ADMITED my Account, firstname.lastname@example.org (password "2006caddy") was "WRONGLY SUSPENDED SINCE JUNE 2017!!!!!!!!
Microsoft Account email@example.com (password "2006caddy") was, in Microsoft's words, "WRONGLY SUSPENDED" SINCE NOVEMBER!!!!!!!!! Recovery nd New Account-creations, that I NEVER WANTED, FAILED too many times I just gave up.
Account was "WRONGLY SUSPENDED ACCORDING TO MICROSOFT SINCE NOVEMBER! Jeremy NEVE RESPONDED OR EVEN ACKNOWLEDE THAT I WAS EVEN HERE!!
Individual on the phone worked hard to correct the final issue I was having. that the directions at
Had caused corruption on some of my files.
As I said he got that fixed for $100, which seems strange since it seems the "fix" at the link above caused the problem.
However, my core issue remains. Outlook continues to ask me to login over and over again while I'm working.
Windows update keeps running without any updates being installed and won't stop running. Help?
'Cannot find the virus or whatever.
Just wanted to say thank you for your support. You gave a lot of time and effort to my problem, and it looks like it's all solved. Thanks for your dedication to the task.
this was very helpful and easy
I have a MacAir that is several years old, and when I tried to upgrade to a newer version of Microsoft Office, I was asked to log in. The log in failed, even though I used the correct information. I then responded to a chat offer with Dennis. It took some time for him to use the screen share to figure out where the problem was, but I was glad to pay a small fee for the time. Everything went smoothly, and he was most helpful and efficient.
professional, good & fast service. I do recommend with no hesitation.
excellent service and very quick at responding. very happy with the service
professional and in depth solution
Got some professional and kind help with re-installing of Office. Good service!
Mark has done a great job, and I would ask for him again.
assistance given was very friendly , efficient and helpful.
Problem was solved in a very reasonable time,
THANKS VERY MUCH FOR THE EXCELLENT SERVICE
I have been in touch with the phone assistance in germany
already the day before which was much less helpful, less effective and which could not sovle the problem and which after more then 1 hour on the phone told me they can not solve the problem, despite the fact that they had acessed my computer over remote acess.
Awesome Help from Nelson, very professional and systematic.
He was very patient and service orientated.
Thanks very much
Dennis did a great job resolving the issue. I have nothing but praise. Thanks so much.
Dennis resolved my issue very quickly. He knew exactly what to tell me to do.
Thank you very much.
Dennis was very helpful and went above to help me by giving advice on how to maintain my computer. THanks!
Michael was wonderful! he helped me in ever need and concern I have, I don't think id want anyone else to help me with my tech questions!
The support was very helpful! I have my problem resolved
Very helpful and patient. I'm not the fastest on the computer.
I'm disappointed that I had to have a fix after only having my computer for a few weeks. Not sure what went wrong.
Praveen was most patient with my frustrations resulting from Microsoft's forced update to Win10 and the problems it caused with lost and buried files. He helped me properly update Win10, recover files, and restore my desk top to what it was before the "improved" OS.
I was very impressed with Live Assist.
excellent. very kind and polite...
Dennis helped me greatly get by Outlook back up and running. Worked fast and effeciently
Michael is the best of expert for recued of my MS Office Professional Pro 2013, most of all lost and lost all emails and folders.
Outlook popped up "Microsoft Outlook has stopped working"
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
Michael was restored our all folders and emails. These are alive!
First, this was my first time ever to do a remote session with a technician. Plus, it was my first time ever to ask Live Assist for help. It was good that I did.
The problem was well taken care of. I was not asked any stupid questions that support folks love to ask.
Thank you for the clear and concise explanation.
As mentioned I am an application developer and am onsite at this particular customer for a couple more months yet before I can get back to the office to get my machine looked at or rebuilt.
Let me see how things are after the ghost restore and also taking a look at the link you have provided, if I need further assistance I will be in touch.
Fixed my problem. Worked out great and thought the price was reasonable.
I am so happy that Nelson was able to help me with my Office background installation problem. He was so helpful and took extra time with me. What a wonderful person you are Nelson. I just happened to run across this company while searching for a solution to my problem. I will use them again if I ever have another problem.
Live Assist was exactly what I needed to get my computer cleaned up and ready to go. Assistant was professional and knew exactly what to do. I highly recommend them for computer issues beyond the layman's ability.
Fixed issue with my office products not working.
Great service and I truly appreciate the technical support. Its been a difficult week and I'm now trying to catch up on home work. Thank you so kindly.
assistance was amazing for someone with no computer knowledge. Fast and friendly
Very useful chat assistance! thanks to Dennis I was able to reconnect to my Office and use Word, Excel etc again
don't hesitate to come here to get some real and useful help (I got the 0x800488ff error code)
Dennis persevered through my slow computer and fixed my Microsoft Word error! Will definitely return if another problem occurs!
Very helpful and polite, and fixed the problem
I had my Laptop "fixed" a week or so ago after freezing problems. When I got it back I discovered that "Microsoft Office" would not load. Today I used the live assist service and was given the most fantastic help by "Dennis" who was patient and painstaking in solving the problem. I cannot speak highly enough of his professionalism and expertise!
My software support adviser, Dennis, was extremely, patient and knowledgeable. He made me feel comfortable with about business online. I appreciated that he wanted me to be able to help myself after our session ended. This has been the best online support experience I have had from any tech support group. I absolutely will use Live Assist again, when I need extra support. Well worth the cost.
one of the best site for microsoft products
Very professional and proficient help from Nelson! Spent a number of hours sorting out my laptop issues and as of now things look resolved. Very pleased with his service!!
The help from Jeremy was spot on. He was patient and guided me in order that I may assist him in fixing the problem that I had. By installing the applications I required, my accounts software is now working again. Many thanks.
Live Assist worth more than they ask! If you have a problem they will sort it and charge you only if they do. What do you want more!?
Jeremy is very professional and had helped me on Office installation.
He made my day bright! May God Bless you Jeremy
Dennis was patient and helpful and walked us through uninstalling a spam program.
Help was very good and Dennis was very kind and knowlegable.
Jeremy had some work to fix it, but he fond the bugg and fixed it .
There is no cure to find on www, for the error code c80003fa.
dont know what did it, but i am a happy costumer. Thanks again Jeremy..
Thanks for professional and kind help!
This service is the finest and most complete experience I have encountered in my past 20 years in working with computers and challenges to be solved.
Dennis, my technician exceeded my expectations and I would
highly recommend this company's services to anyone in need of high quality solutions and fixes.
Michael did an outstanding job for me. I was impressed. He help me setup my email on 0ffice 365; and transfer folders from another computer.
I can never thank Nelson enough today, he helped me soo much! I was so concerned last night I could hardly sleep. And now Nelson made all my fears go away! He is the best of the best! Thank you for hiring people just like him! Donna McCawley
today I was using the TechSupport by Michael since my Office wasn´t working anymore. Michael was supporting in a very easy and understandable form, additionally he was working the complicate problem very fast! I´m really satisfied with the result and want to state this.
P.S. Great that MS is making this form of uncomplicated support possible, appreciated it a lot!
Save my computer and my graduate thesis... He was prompt, helpful, professional and I am truly thankful.
Dennis was an incredibly knowledgeable and friendly guy. Helped me exactly with what I needed, no less, no more. He deserves a raise. I was going through all other chat pages who were asking for remote and showing me errors.
Dennis pointed me in a right direction. He explained me the root cause of the issue and fixed my issue in few minutes.
The other agents from other fake portals are clueless and making me feel that they are direct support from MS.
Though Dennis is from a third party live assist, I enjoyed his quick support and paid him the fee of 75USD . I will definitely suggest and continue to take services from Live Assist.
I had the pleasure of working with Jeremy tonight and he did a great job. I appreciate his attention to detail and timeliness in helping.
Excellent work. Thank you.
Please give him a bonus, and a car. And buy him a nice house in a good neighborhood.
Excellent service, and I was not overwhelmed with technical jargon. The problem was fixed and some excellent computer advise porivided to make my PC use even better
Live assist seem to fix my Win updates on 8.1RT for tablet Dennis was quite helpful.
Jeremy handled my session....He was professional, new what and how to fix my problems.... I appreciate his assistance and he so convinced me of what a wonderful product you have. I shall be using your service again and recommend it to my other techno impaired friends......
I want to acknowledge the excellent support i received from support tech Jeremy (Jeremy@msuschat.com).
Very kind, polite, professional and knowledgeable.
The service was prompt and appropriate. I liked that I could link in and get directly to the problem
I want to give positive feedback to Nelson. Awesome tech. Fast and to the point. Would use this again.
Technician was precise and helpful. We got to the conclusion of our problem in no time at all. He/She was also happy to answer and explain any questions or technical commands he/she was working on.
Dennis worked tirelessly for countless hours to correct a big problem w/ IE11, which kept crashing on me. He was able to research the problem and ultimately correct it. Most important, he always got back to me when he said he would--something that is a rare commodity these day.
I had major computer problems and did not know how to fix anything anymore. The more I tried, the more got screwed up.
I contacted msuschatsupport.com and got Nelson.
Wow, what a great help he was and so knowledgeable. He exercised great patience with my minimal understanding of my problems. He helped in any way he could and tended to all the points that I felt did not work: downloads, printers, QB, restore, Office and slowness.
I am so happy that my computer works again and I can resume my daily work.
Thanks a lot Nelson, you saved my day. Great support and so friendly.
Thank you so much for your help, I hope that now on it will work well. Without you help we couldn't have been able to solve the problem!!( Sorry for my mistakes)
This was a great experience I needed assistance before my college course and it was easy and very fast I will recommend this to everyone my assist was Jeremy Thank you Jeremy
Nelson did a great job with our Office 365 issues that required a full re-install of windows. Great job.
The service was too good and the technician had very good knowledge to diagnose and resolve the issue in the shortest possible time. I would highly recommend the microsoft live assist service. Thank you.
I have been really impressed with the level of service from Live Assist. I have received help from two support professionals who were really patient, supportive and highly knowledgeable. Their help has been marvellous
Very good job from Jeremy, the problem I had with Office 2013 was solved.
My laptop started acting up just as I was on deadline for an important publication. Jeremy at Live Assist was a tremendous help. He was able to get me back up and running in a couple of hours. He was very patient in explaining things to me and also gave me some great tips on how to keep my laptop running at maximum efficiency. Great customer service and support. Thanks!
Dennis was so helpful! My computer was really a mess and now I can get windows 10. I wish I could donated more but the $75.00 is all I can afford right now. Again I am thrilled with the job Dennis did. He is a great technical support person. Thanks Dennis!!
Janet C Burnsed
Dennis provided exceptional service and I would certainly request to for his services again even with a cost.
Jeremy was very helpful today. I'm not sure he solved my problem, but he gave me some tips that may be useful if the problem recurrs.
Nelson was very helpful and knowledgeable. Great experience. I've made a new friend. Spent the day fixing many problems for a great price. Thank you !
Very helpful and very dedicated to resolving the issue.
Exellent job. Supporter not only solved the issue with updating, but also scanned and removed malware, uninstalled intrusive programs, installed antimalware program, and even tuned startup.
Excellent work by the engineer - worked through the problem with me even though it took hours to resolve. Dedication to customer service - very much appreciated.
It was amazing. Problem solved.
Thank you Nelson
great service, so quick, got the issue resolved straight away and I understand now so won't happen again
Jeremy helped me resolve a few issues I had with my comp. He was beyond professional! We chatted while he worked. I recommend his team Highly!!!!
It was a great experience. dennis, my support, did a great job and solved my problem very fast although im from germany and obviously using a german windows version.
i would definetly recommend live assist.
Dennis worked miracles on my machine. Not only fixed Office issues, but also fixed associated blue screen of death as well. A pleasure to work with him.
I contacted Live Assist concerning Office 2013 issues. My wife uses Outlook for her Email and it quit working. Nelson took care of everything. He tried to fix the problems with Windows 7. He had to reinstall the entire operating system to fix the problem. He restored all of my files perfectly. Everything is just like it was before except the computer runs much better and faster. Nelson great to work with. He explained everything as he was working on my computer. Nelson provided the best customer service I have ever seen. Please make sure you send Nelson a copy of this feedback and let him know I appreciate everything he has done. Nelson is the best technician ever.
jeremy was absolutely fantastic. efficient nice and very helpful.
I had an issue with IE11. i got an error every time i tried to update. Live Assist solved my problem
Great Help easy and fast!!Will definitely come back in the future for more help when needed.
Had a great experience. My issue was fixed with my Microsoft Outlook and my computer was made to be faster and like new again. Will definitely come back if need additional help in the future! Thanks!
Nelson at Live Assist was a great help in getting my product activation errors fixed. Although there were some good ideas on the web about how to fix it on my own, Nelson was able to go the extra mile to get me all fixed up. Thanks so much!