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If someone sends an email “as” someone else, the email will be sent but the item will remain in the outbox The fix is easy – in Outlook you need to enable cache mode.

In Outlook 2010:

  • Click on File
  • Click on Account Settings button –> Account Settings…
  • On the Email tab, double-click on Microsoft Exchange
  • Select the option Use Cached Exchange Mode
  • Click Next and Finished to complete the change
  • You will need to Restart Outlook for the change to take effect.

In Outlook 2007:

  • Click on Tools –>¬†Account Settings
  • On the Email tab, double-click on Microsoft Exchange
  • Select the option Use Cached Exchange Mode
  • Click Next and Finished to complete the change
  • You will need to Restart Outlook for the change to take effect.