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(Last Updated On: February 26, 2018)
Before you proceed with a fix, we suggest you to read this article to understand more about the issue.
Something went wrong – we couldn’t start your program.
This Error occurs when your network is not resolving the DNS
The basic troubleshooting to repair error code 12002-4 is to change your network from WI-FI to LAN and check.
There are cases where the users computer is on a Proxy network. The easy way to disable the proxy network is to follow the below instructions.
Step1: Open a Run window and then type INETCPL.CPL and click OK
Step2: You will find INTERNET PROPERTIES Window Open.
Step3: Select LAN SETTINGS and Disable the check box which says ” Use a Proxy Server for LAN”
NOTE: Some Internet connections would require Proxy settings to be ON to access Internet.
Those users can think about changing the Network. Many Users might be having a 3G network through iPhone or any Android Phone like Samsung Galaxy and other phones.
Please configure your network through a HOTSPOT and try to install Office.
This is a temporary network , whereas you can still continue to use your Proxy network after installation.
If you still have any other problems after installation, we would suggest you to follow the below steps to repair your Office Program.
You might need to restart your computer after the repair is complete.
However, if you’re not able to fix the Office issue after all the steps.we’d like to provide with you analternative way to install / repair Office.
If you need further assistance in performing the proposed actions, please don’t hesitate to chat with ourTechnical experts.
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Error Code 12002-4 and Other Errors :
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