Live Assist-Support for Microsoft products
(Last Updated On: February 26, 2018)
I’ve often had to face this issue of not being able to change the ‘Send/Receive’ settings on my
Outlook. It usually occurs halfway through the procedure of changing it, that my Outlook would
just freeze up or stop responding to anything. But such Outlook problems can be resolved easily
with a little help from Outlook help. Normally, the below mentioned procedure is followed to
change your Send/Receive settings in Outlook:
1. First of all, open Outlook and select the “Options” tab in the “Tools” menu.
2. Then select the “Mail Format” tab.
3. Then click on the “Send/Receive” button.
The issue arises upon clicking the “Edit” button. The dialog box would probably just stay there
without further response. The reason for such Outlook problems is that your current ‘Send/
Receive’ settings got corrupted in some way.
How to resolve such Outlook problems
Outlook problems such as these can be resolved quite easily. To fix this, you will need to
rename the SRS file for that mail profile to .old when Outlook is closed.
For resolving such Outlook problems, first of all, you’ll need to locate the SRS file. The SRS file is
saved by default on the following locations of your computer.
• In Windows XP, you can navigate through the following path to get at the SRS file:
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\
• In Windows Vista and Windows 7, you can locate the SRS file through:
You’ll have multiple SRS files in the directory if you have multiple mail profiles configured in
Outlook. These files will be named after your mail profile. So all you need to do is change the
file names back to .old when Outlook is closed and all your Outlook problems will be solved.
So now you see how such Outlook problems can be resolved easily using Outlook help!
If you have any issues or Outlook problems such as these, you can always rely on Microsoft Live
Support and get all the assistance you need.
still need assistance(remote or live) to resolve the issue initiate the chat.
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