This is an agreement for taking the support online for Microsoft Products through Live Assist with the help of a Technician. The cost for the time and the support with the technical staff is invariable once agreed for the single incident payment . We assure you that there will be no additional cost for any extended time and assistance which might happen due to the internet or system health conditions. The issues once resolved should be verified by the users before ending the remote sessions. Request you to take the knowledge from the technical staff to handle the similar situations and also note down our email for any support related issues firstname.lastname@example.org Post this support, the communication shall be initiated through email for any repeated issues.