|Step 1:||Plug the power cord back in to the electrical outlet, and then reconnect the power supply to Surface.
It should click into place.
Make sure the power cord’s cable clip isn’t in the way, and that the tip gets securely connected. It should sit in the charging port at the same angle as the side of Surface and not tilt to either side.
|Step 2:||Look at the tip of the connector to see if the small light is lit up.|
If the light:
|Does not light up||Your power supply may need to be replaced. For more information contact us.|
|Lights up||Your Surface is getting power. Go to Solution 2.|
To see the battery status of your Surface and to find out if it’s charging:
|Step 1:||Make sure the power supply is connected and the light on the connector tip is lit.|
|Step 2:||On the Start screen, swipe in from the right edge of the screen.|
Your battery status will be shown next to the time and date with one of the following statuses:
If you see:
If you see:
If you see:
If you get a battery error icon, try restarting Surface and checking battery status again.
|Step 1:||Make sure the power supply is connected and the LED light on the connector tip is lit.|
|Step 2:||Swipe in from the right edge of the screen, and tap Settings.
(If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
|Step 3:||Tap or click Power, and then tap or click Restart.|
|Step 4:||After Surface restarts and you’ve signed in, swipe in from the right edge of the screen and recheck the battery status.|
Surface RT and Surface 2: If restarting doesn’t fix the problem your Surface needs service. Request service at theSurface Online Service Center.
Surface Pro and Surface Pro 2: If restarting doesn’t fix the problem, try Solution 4.
Use this two-button shutdown process to ensure that Surface is turned off completely. Here’s how:
|Step 1:||Swipe in from the right and tap or click Settings, tap or click Power , and then tap or click Shut downto shut down Surface. If you can’t shut down Surface normally, press and hold the Power button (located on top right) for 10 seconds.|
|Step 2:||After Surface turns off, press and hold Volume Up (located on the left side) and the Power button at the same time for at least 15 seconds, and then release both.|
|Step 3:||The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.|
|Step 4:||After you release the buttons, wait 10 seconds.|
|Step 5:||Press and release the Power button to turn your Surface back on.|