Surface Battery Won’t Charge


Solution 1: Remove and reconnect the power supply

Step 1: Plug the power cord back in to the electrical outlet, and then reconnect the power supply to Surface.
It should click into place.
Make sure the power cord’s cable clip isn’t in the way, and that the tip gets securely connected. It should sit in the charging port at the same angle as the side of Surface and not tilt to either side.
Step 2: Look at the tip of the connector to see if the small light is lit up.Surface 2 charging port and power connector: Improper and proper connection

If the light:

Does not light up Your power supply may need to be replaced. For more information contact us.
Lights up Your Surface is getting power. Go to Solution 2.

Solution 2: Check the battery charging status

To see the battery status of your Surface and to find out if it’s charging:

Step 1: Make sure the power supply is connected and the light on the connector tip is lit.
Step 2: On the Start screen, swipe in from the right edge of the screen.

Your battery status will be shown next to the time and date with one of the following statuses:

Battery charging

Plugged in, charging

If you see:

  • A power plug next to the battery

This means:

  • The battery is charging as expected, although the battery is likely still very low.
  • You need to let Surface continue to charge for a while.
Battery not charging

Not plugged in

If you see:

  • No power plug is shown.

This means:

  • Surface does not recognize that the power supply is connected.
  • Your Surface needs service. Request service .
Battery error

Battery error

If you see:

  • A power plug next to the battery
  • A red X on the battery.

This means:

  • There may be a problem with the battery. Go toSolution 3.

Solution 3: Restart Surface

If you get a battery error icon, try restarting Surface and checking battery status again.

Step 1: Make sure the power supply is connected and the LED light on the connector tip is lit.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
Step 3: Tap or click Power, and then tap or click Restart.
Step 4: After Surface restarts and you’ve signed in, swipe in from the right edge of the screen and recheck the battery status.

Surface RT and Surface 2: If restarting doesn’t fix the problem your Surface needs service. Request service at theSurface Online Service Center.

Surface Pro and Surface Pro 2: If restarting doesn’t fix the problem, try Solution 4.

Solution 4: Two-button shutdown (Surface Pro and Surface Pro 2 only)

Important

Don’t use this process on Surface RT or Surface 2.

Note
This solution is useful when the battery gauge is incorrectly indicating the battery isn’t charging.Incorrect battery gauge

Use this two-button shutdown process to ensure that Surface is turned off completely. Here’s how:

Step 1: Swipe in from the right and tap or click Settings, tap or click Power , and then tap or click Shut downto shut down Surface. If you can’t shut down Surface normally, press and hold the Power button (located on top right) for 10 seconds.
Step 2: After Surface turns off, press and hold Volume Up (located on the left side) and the Power button at the same time for at least 15 seconds, and then release both.
Step 3: The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 4: After you release the buttons, wait 10 seconds.
Step 5: Press and release the Power button to turn your Surface back on.

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