This issue affects the following versions of Movie Maker:
· Windows Live Movie Maker 2011
· Windows Movie Maker 2012
Here’s what’s happening:
Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer’s video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.
The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.
To resolve the issue, install the latest video card driver version.
Affected video cards
Blocked driver versions
Direct links to download the latest driver (as of August 7, 2012)
Intel(R) HD Graphics Family(2nd Generation Core i3, i5, i7 processor)
If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model.
If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.
To verify that you have the latest version of Windows Movie Maker 2012, please do the following:
1. In Movie Maker, press Alt + F on your keyboard to open the File menu
2. Select About Movie Maker.
3. Verify that the version number is 16.4.3505.0912.