Word not responding when you open Microsoft Word

(Last Updated On: February 26, 2018)

Is your Word not responding?

Word will not respond if you have an issues with your computer. It can also be due to the third party additional softwares which are recently installed on your computers.

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word program crashes in the following ways:

Issue description:

An old office file with a doc extension opens in a protected view and may result in “Microsoft Word (protected view) has stopped working” message.


This issue was observed on the upgraded Windows 10 computer. The display link drivers are the main reasons behind this error message.

Windows 10 update may not download all the drivers for you hardware but they can be separately installed through the manufacturers resources.

Solution: The solution advised here is to re-install the Display drivers suitable for Windows 10.

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A problem has been detected and Windows has been shutdown to prevent damage to your computer. Attempt to reset the display driver and recover from timeout failed. If this is the first time you’ve seen this stop error screen, restart your computer. If this error appears again, follow these steps:

Check to make sure any new hardware or software is propery installed. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safemode to remove or diable components, restart your computer, press f8 o select advanced startupoptons, and then select safemode.

Upon restart, the computer informs that Windows has recovered from an unexpected shutdown.

Suspected causes of this error.

Could be ATI Graphic driver or Nvidia Graphic driver update.

To update the Display drivers, you can open file explorer, right click on system (This PC) and select Properties.

There you will find a Device manager or you can open it from control panel as shown below

Common search information for this error:

Word not responding, background installation stopped working, office services are not started, word opens readonly, word shows unlicensed, unable to open a word document, word failed to start, error code 30169-22, initialization failure, error code 30175-22, error code 30068-4(1053), error code 30050-13, error code 30068-13(1715), application exception code0xc06d007e, error 1067( the process terminated unexpectedly), failed to schedule software protection service, update for windows error 0x80246010, Microsoft word previewer, error code 30175-4(19)

sorry we ran into a problem while trying to install the product key (system error 0xc004e01c),